No hidden fees, no surprises — just quality repairs at fair prices with upfront, honest pricing you can trust.
Collection and Delivery
FREE
For out-of-warranty robots, pickup and return is included at no extra charge. Warranty robots: $29.50 convenience fee.
Assessment and Diagnostic
$150
Full diagnosis, written report with photos, and itemised quote. Credited toward your repair if you go ahead.
Repair Costs
$80-$450
Common repair range. We always provide a detailed quote before proceeding so you can make an informed decision.
Robot Collection and Delivery
Out-of-warranty robots: FREE collection and delivery. Pickup and return delivery is included at no extra charge as part of the $150 assessment fee. No need to disconnect it, package it, or drive anywhere — we handle everything.
Warranty robots: $29.50 convenience fee. If your robot is still under manufacturer warranty, we charge a small collection and return fee. This covers the convenience of our pickup and delivery service while we process your warranty repair.
Assessment and Diagnostic Fee — $150
Our expert technicians fully diagnose your robotic pool cleaner and provide a detailed report of what is wrong and what it will cost to fix. This fee covers:
Complete disassembly and inspection
Electrical and mechanical diagnostics
Detailed written report with photos
Itemised repair quote with genuine parts pricing
If you approve the repair, the $150 assessment fee is credited toward your total repair cost — so you only pay the difference. If you decline, you only pay the $150 assessment fee.
We are also happy to deduct the assessment fee from a brand new robot purchased through us if you decide to replace rather than repair.
Frequently Asked Questions
Everything you need to know about our repair service.
What brands do you repair?
We repair all major robotic pool cleaner brands including Zodiac, Maytronics (Dolphin), Astralpool, Hayward, Polaris, Pentair, Waterco, and more. If your brand is not listed, get in touch — we can likely help.
How long does a repair take?
Most repairs are completed within 3 to 5 business days from when we receive your robot. Complex repairs or those requiring special-order parts may take up to 7 to 10 business days. We keep you updated every step of the way via email and SMS.
Do you use genuine parts?
Yes. We use only genuine or manufacturer-approved replacement parts to ensure your robotic cleaner performs like new and maintains its warranty where applicable.
What if my robot is not worth repairing?
If our assessment reveals that the cost of repair exceeds the value of your robot, we will let you know upfront. You will only pay the $150 assessment fee. We can also deduct the $150 assessment fee from the price of a brand new robot if you decide to purchase one through us — so you will not be out of pocket.
Do you offer a warranty on repairs?
Yes, all our repairs come with a 3-month warranty on parts and labour. If the same issue recurs within 3 months of your repair, we will fix it at no additional cost.
How do I book a repair?
Simply book online through our website. It takes under 2 minutes. Once submitted, we will contact you to arrange a convenient collection time.
What areas do you service?
We service Perth's Northern Suburbs and surrounding areas, from Two Rocks and Yanchep down to Scarborough and across to Midland and Ellenbrook. View our full service area or contact us if you are unsure.
Can I drop off my robot instead?
We currently operate as a collection-and-delivery service only. This ensures convenience for you and allows our technicians to work in a dedicated workshop environment for the best results.
How do I track my repair?
After booking, you will receive a unique reference number. Use this to track your repair status online at any time. You will also receive email and SMS updates at each stage.
Ready to Get Started?
Book your repair online in minutes or email us at help@poolrobotrescue.au with any questions.
